FAQ

AVANI

Luxury Beauty Technology

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
Payment options are shown at checkout. All transactions are processed securely through Shopify's PCI-DSS compliant checkout.

Are your prices in South African Rand?
Yes. All prices on avani.co.za are quoted in ZAR.

Shipping

How long does delivery take?
Standard delivery is 8–11 business days via Aramex, once your order has been processed (1–2 business days). See our Shipping Policy for full details.

Do you ship outside South Africa?
Not currently — Avani ships exclusively within South Africa.

How do I track my order?
You'll receive an Aramex tracking number by email once your order is dispatched.

Returns & Warranty

Can I return a product if I change my mind?
You have a 7-day cooling-off right under the ECT Act to cancel your order. See our Returns & Refunds Policy for the full process.

What if my device is faulty?
All Avani devices carry a 6-month implied warranty under the Consumer Protection Act. Contact returns@avani.co.za with your order number and a description of the fault.

Using Your Device

How do I know which Avani device is right for me?
Each product page includes a full breakdown of what the device does and how to use it. If you're still unsure, email support@avani.co.za and we'll help you choose.

Do the devices come with a warranty card or instructions?
Yes, each device ships with its original packaging, accessories, and instructions.